Back Country Returns (10 FAQs)

Have you been itching to get away from the hustle and bustle of the city? If you’re yearning for some peace and quiet, then a trip to the backcountry might be just what you need. But before you pack your bags and head off into the wilderness, there are a few things you should know. Here are 10 FAQs about backcountry trips that will help you prepare for your adventure.


What is the Backcountry Returns policy

When you buy something from Backcountry, you have one year to return it. That’s our Backcountry Returns policy in a nutshell, but there are a few things to keep in mind before you start packing up your return. First, we only accept returns that are in new, unused condition with all the original tags attached. If something you bought is defective, please reach out to our Customer Support team at 1-800-409-4502 so they can help get you set up with a warranty replacement. And finally, make sure to include a note in your return with your order number and the reason for the return so we can process it as quickly as possible.

Now that you know the basics of our Backcountry Returns policy, we hope you’ll feel confident making purchases knowing that you can always change your mind later. We want you to be happy with your gear, and we’ll do whatever we can to make that happen.


How do I return an item to Backcountry

If you’re not satisfied with an item you purchased from us, we’re here to help. You can return most items within 30 days of purchase for a full refund of the product price. Shipping charges are non-refundable. Please note that all returns must be in new, unused, and unaltered condition with all original tags and packaging attached. The following items are returnable only if defective OR still in unopened boxes: undergarments, swimwear, and wetsuits. Defective items will be replaced with a like item. If the replacement item is out of stock, you will receive a full refund of the purchase price. All returns require a Return Authorization (RA) number that can be obtained by logging into your account and clicking on “Return an Item” next to the order you wish to return, or by calling Customer Service at 888-663-1570. Once you have obtained an RA number, please write it clearly on the outside of the box and include a copy of your original packing slip. We recommend that you use UPS or FedEx for your return as we are not responsible for lost shipments. Shipping charges are non-refundable.

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What is the Backcountry Return Center

The Backcountry Return Center is a place where people can return lost or unwanted items from the backcountry. The center is located in the town of Jackson, Wyoming. The Backcountry Return Center is open year-round and is staffed by a team of trained professionals. The center accepts items from all over the world, and has a no-questions-asked policy. Items that are returned to the center are either donated to local charities or sold in the center’s online store. All proceeds from the sale of items go to support the center’s operations.


How do I initiate a return with Backcountry

If you’re not 100% satisfied with your Backcountry purchase, you can return it for a full refund within 30 days of the order date. Here’s how to initiate a return:

1. Head to the Backcountry website and log into your account.

2. Find the order in your order history and click “Return/Exchange.”

3. Select the items you’d like to return and the reason for the return.

4. Follow the instructions to print out a return label and ship the items back to Backcountry.

5. Once your return is processed, you’ll receive a refund for the purchase price of the returned items.


How long does it take for Backcountry to process returns

It can take Backcountry up to 10 business days to process a return once it is received at our warehouse.


How will I know if my return has been processed by Backcountry

If you’re like most people, you dread having to deal with returns. But sometimes, it’s necessary. Whether you’ve changed your mind about an item or it’s defective, returning an item to Backcountry is easy. Here’s what you need to know:

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How will I know if my return has been processed by Backcountry?

Once we receive your return, we’ll send you an email to let you know that we’ve received it and are processing your refund. You’ll also see the refund reflected in your account within 3-5 business days.


What items are ineligible for return to Backcountry

There are a few items that are ineligible for return to Backcountry. Items that have been used, damaged, or missing parts are not able to be returned. If an item is returned that is not in the original packaging, a 20% restocking fee will be applied. Additionally, gift cards and final sale items are not eligible for return.


Can I exchange an item with Backcountry

If you’re not happy with an item that you purchased from Backcountry, we’re more than happy to help you exchange it for something that better suits your needs. We offer free returns and exchanges on all of our products, so there’s no risk in giving something else a try. Simply reach out to our customer service team and they’ll be more than happy to assist you.


What is the Backcountry Satisfaction Guarantee

The Backcountry Satisfaction Guarantee is our promise to you that we will stand behind the products we sell. If you are not satisfied with a product for any reason, simply return it within 45 days of purchase and we will give you a full refund or exchange. No questions asked.


Will Backcountry pay for return shipping

In short, no. Backcountry does not pay for return shipping. There are a few reasons for this policy, the main one being that it would be incredibly expensive for the company to do so. Additionally, returns are often due to user error (i.e. ordering the wrong size), and it is not Backcountry’s responsibility to cover those costs. If you’re not sure about an item, it’s best to order it from a retailer with a more lenient return policy.

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